SocialWorlds Publications

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H
C. A. Halverson, Erickson, T., and Ackerman, M. S., Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
C. A. Halverson and Ackerman, M. S., "Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–. (1.09 MB)
D. L. Hansen, Ackerman, M. S., Resnick, P. J., and Munson, S., Virtual community maintenance with a collaborative repository, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
D. Hindus, Ackerman, M. S., Mainwaring, S. D., and Starr, B., Thunderwire: A Field Study of an Audio-only Media Space, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 238–247. (53.24 KB)
M. E. Hodges, Sasnett, R. M., and Ackerman, M. S., A construction set for multimedia applications, IEEE Software, vol. 6, no. 1, pp. 37-43, 1989. (638.95 KB)
J. Huh, Ackerman, M. S., Newman, M. W., and Büyüktür, A. G., Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology, in Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10), 2010. (921.15 KB)
J. Huh, Newman, M. W., and Ackerman, M. S., Supporting Collaborative Help for Individualized Use, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011. (292.59 KB)
J. Huh and Ackerman, M. S., Collaborative help in chronic disease management: supporting individualized problems, in Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12), 2012. (338.4 KB)