SocialWorlds Publications
“Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology”, in Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10), 2010.
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“Supporting Collaborative Help for Individualized Use”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011.
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“Collaborative help in chronic disease management: supporting individualized problems”, in Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12), 2012.
(338.4 KB)
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“A construction set for multimedia applications”, IEEE Software, vol. 6, no. 1, pp. 37-43, 1989.
(638.95 KB)
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“Thunderwire: A Field Study of an Audio-only Media Space”, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 238–247.
(53.24 KB)
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“Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20.
(106.21 KB)
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“"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–.
(1.09 MB)
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“Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313.
(317.8 KB)
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