SocialWorlds Publications
“Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology”, in Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10), 2010. (921.15 KB)
, “Supporting Collaborative Help for Individualized Use”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011. (292.59 KB)
, “Collaborative help in chronic disease management: supporting individualized problems”, in Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12), 2012. (338.4 KB)
, “A construction set for multimedia applications”, IEEE Software, vol. 6, no. 1, pp. 37-43, 1989. (638.95 KB)
, “Thunderwire: A Field Study of an Audio-only Media Space”, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 238–247. (53.24 KB)
, “Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
, “"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–. (1.09 MB)
, “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
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