SocialWorlds Publications

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M. S. Ackerman, Muramatsu, J., and McDonald, D. W., Social Regulation in an Online Game: Uncovering the Problematics of Code, in Proceedings of the 16th ACM international conference on Supporting group work (GROUP’10), 2010. (239.17 KB)
C. A. Halverson, Erickson, T., and Ackerman, M. S., Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)