The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

SocialWorlds Publications

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Filters: Keyword is distributed cognition and Author is Mark S. Ackerman [Clear All Filters]

Conference Paper

C. A. Halverson, Erickson, T., and Ackerman, M. S., “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313.

(317.8 KB)

M. S. Ackerman and Halverson, C. A., “Considering an Organization's Memory”, in Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98), 1998, pp. 39–48.

(101.13 KB)

C. A. Halverson and Ackerman, M. S., “"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–.

(1.09 MB)

Journal Article

M. S. Ackerman and Halverson, C. A., “Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use”, Computer Supported Cooperative Work (CSCW) Journal, vol. 13, pp. 155–189, 2004.

(357.28 KB)