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Filters: Keyword is design approaches and Author is Erickson, Thomas  [Clear All Filters]
Conference Paper
C. A. Halverson, Erickson, T., and Ackerman, M. S., Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)