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(57.14 KB), “Collaborative support for informal information in collective memory systems”, Information Systems Frontiers, vol. 2, pp. 333–347, 2000. (207.35 KB)
(207.35 KB), “Expertise Recommender: A Flexible Recommendation System and Architecture”, in Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW'00), 2000, pp. 231–240. (437.82 KB)
(437.82 KB), “The intellectual challenge of CSCW: the gap between social requirements and technical feasibility”, Human-computer interaction, vol. 15, pp. 179–203, 2000. (70.53 KB)
(70.53 KB), “Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support”, in Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW'02), 2002, pp. 266–275. (231.73 KB)
(231.73 KB), “I-DIAG: from community discussion to knowledge distillation”, in Communities and Technologies (C&T 2003), 2003, pp. 307–325. (607.7 KB)
(607.7 KB), “Joining the backstage: locality and centrality in an online community”, Information Technology & People, vol. 16, pp. 157–182, 2003. (243.38 KB)
(243.38 KB), “"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–. (1.09 MB)
(1.09 MB), “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
(317.8 KB), “Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use”, Computer Supported Cooperative Work (CSCW) Journal, vol. 13, pp. 155–189, 2004. (357.28 KB)
(357.28 KB), “The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'04), 2004, pp. 415–422. (165.07 KB)
(165.07 KB), “Privacy in pervasive environments: next generation labeling protocols”, Personal and Ubiquitous Computing, vol. 8, pp. 430–439, 2004. (105.23 KB)
(105.23 KB), “Privacy Issues and Human-Computer Interaction”, in Security and usability: designing secure systems that people can use, Cambridge, MA: O'Reilly Media, 2005, p. 19--26. (125.9 KB)
(125.9 KB), “Searching for Expertise in Social Networks: A Simulation of Potential Strategies”, in Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (Group'05), 2005, pp. 71–80. (1.71 MB)
(1.71 MB), “Group information management”, in Personal Information Management, Seattle, WA: University of Washington Press, 2006, pp. 236–248. (75.68 KB)
(75.68 KB), “Arkose: Reusing Informal Information in Online Communities”, in ACM Group 2007 Conference, 2007. (475.85 KB)
(475.85 KB), “Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support”, Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 16, no. 3, pp. 341-372, 2007. (147.58 KB)
(147.58 KB), “CommunityNetSimulator: Using simulations to study online community networks”, in Communities and Technologies 2007, 2007, pp. 295–321. (1.52 MB)
(1.52 MB), “Expertise networks in online communities: structure and algorithms”, in Proceedings of the 16th international conference on World Wide Web (WWW'07), 2007, pp. 221–230. (696.28 KB)
(696.28 KB), “Knowledge Work Artifacts: Kernel Cousins for Free/Open Source Software Development”, in Proceedings of the 2007 International ACM Conference on Supporting Group Work (Group'07), 2007, pp. 177–186. (160.49 KB)
(160.49 KB), “QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities”, in Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST'07), 2007, pp. 111–114. (167.43 KB)
(167.43 KB), Resources, co-evolution and artifacts: Theory in CSCW. New York: Springer, 2007.
, “Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
(106.21 KB), “Competing to Share Expertise: The Taskcn Knowledge Sharing Community.”, in ICWSM, 2008. (399.7 KB)
(399.7 KB), “Crowdsourcing and Knowledge Sharing: Strategic User Behavior on Taskcn”, in Proceedings of the 9th ACM Conference on Electronic Commerce, New York, NY, USA, 2008, pp. 246-255. (1.15 MB)
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