SocialWorlds Publications

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2018
M. S. Ackerman, Herrmann, T., Goggins, S. G., Prilla, M., and Stary, C., Designing Healthcare That Works: A Socio-technical Approach. Cambridge, MA: Academic Press, 2018.
M. S. Ackerman, Büyüktür, A. G., Hung, P. - Y., Meade, M., and Newman, M. W., “Sociotechnical Design for the Care of People with Spinal Cord Injuries”, in Designing Healthcare That Works: A Socio-technical Approach, 2018, pp. 1-18. (309.86 KB)
A. G. Büyüktür, Hung, P. - Y., Ackerman, M. S., and Newman, M. W., “Supporting Collaboratively Constructed Independence: A Study of Spinal Cord Injury”, in Proceedings of the ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW’18), 2018. (568.14 KB)
2017
A. G. Büyüktür, Ackerman, M. S., Newman, M. W., and Hung, P. - Y., “Design Considerations for Semi-Automated Tracking: Self-Care Plans in Spinal Cord Injury”, in Proceedings of Pervasive Health 2017, 2017. (347.69 KB)
2016
D. Merritt, Hung, P. - Y., and Ackerman, M. S., “Expertise Finding: A Socio-Technical Design Space Analysis”, in Expertise, Communication, and Organizing, J. W. Treem and Leonardi, P. M. New York: Oxford University, 2016. (1.02 MB)
M. Maher, Kaziunas, E., Ackerman, M., Derry, H., Forringer, R., Miller, K., O'Reilly, D., An, L. C., Tewari, M., Hanauer, D. A., and Choi, S. Won, “User-Centered Design Groups to Engage Patients and Caregivers with a Personalized Health Information Technology Tool”, Biology of Blood and Marrow Transplantation, vol. 22, pp. 349–358, 2016.
2015
E. Kaziunas, Hanauer, D. A., Ackerman, M. S., and Choi, S. Won, “Identifying unmet informational needs in the inpatient setting to increase patient and caregiver engagement in the context of pediatric hematopoietic stem cell transplantation”, Journal of the American Medical Informatics Association, vol. 23, no. 1, pp. 94-104, 2015.
M. S. Bernstein, Little, G., Miller, R. C., Hartmann, B., Ackerman, M. S., Karger, D. R., Crowell, D., and Panovich, K., “Soylent: A Word Processor with a Crowd Inside”, Commun. ACM, vol. 58, pp. 85–94, 2015.
E. Kaziunas, Büyüktür, A. G., Jones, J., Choi, S. W., Hanauer, D. A., and Ackerman, M. S., “Transition and Reflection in the Use of Health Information: The Case of Pediatric Bone Marrow Transplant Caregivers”, in Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW'15), 2015, pp. 1763-1774. (627.35 KB)
2012
J. Huh and Ackerman, M. S., “Collaborative help in chronic disease management: supporting individualized problems”, in Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12), 2012. (338.4 KB)
X. Zhou, Zheng, K., Ackerman, M. S., and Hanauer, D. A., “Cooperative documentation: the patient problem list as a nexus in electronic health records”, in Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (CSCW ’12), 2012, pp. 853-862. (330.5 KB)
2011
J. Huh, Newman, M. W., and Ackerman, M. S., “Supporting Collaborative Help for Individualized Use”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011. (292.59 KB)
T. Dong, Huh, J., Newman, M. W., and Ackerman, M. S., “Supporting Re-Use in DIY Software Projects: A Gray-Box Approach”, in Workshop on Hacking, Tinkering, Crafts & Inventive Leisure Practices, ACM Conference on Computer-Supported Cooperative Work, 2011. (213.18 KB)
2010
M. W. Newman, Ackerman, M. S., Kim, J., Prakash, A., Hong, Z., Mandel, J., and Dong, T., “Bringing the field into the lab: supporting capture and replay of contextual data for the design of context-aware applications”, in Proceedings of the 23nd annual ACM symposium on User interface software and technology (UIST ’10), 2010.
M. S. Ackerman and Mirel, B., “Designing Information to Facilitate Chronic Disease Management: Clinician-Patient Interactions in Diabetes Care”, in Health Informatics: A Patient-Centered Approach to Diabetes, B. M. Hayes and Aspray, W. Cambridge, MA: MIT Press, 2010, pp. 364-406. (187.11 KB)
J. Huh, Ackerman, M. S., Newman, M. W., and Büyüktür, A. G., “Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology”, in Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10), 2010. (921.15 KB)
2008
M. S. Ackerman, Hofer, E. C., and Hanisch, R. J., “The national virtual observatory”, in Scientific collaboration on the Internet, G. M. Olson, Zimmerman, A., and Bos, N. Cambridge, MA: MIT Press, 2008. (237.24 KB)
M. S. Ackerman, Hofer, E. C., and Hanisch, R. J., “The national virtual observatory”, in Scientific collaboration on the Internet, G. M. Olson, Zimmerman, A., and Bos, N. Cambridge, MA: MIT Press, 2008. (237.24 KB)
2007
M. S. Ackerman, Halverson, C. A., Erickson, T., and Kellogg, W. A., Resources, co-evolution and artifacts: Theory in CSCW. New York: Springer, 2007.
D. L. Hansen, Ackerman, M. S., Resnick, P. J., and Munson, S., “Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
2004
C. A. Halverson, Erickson, T., and Ackerman, M. S., “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
M. S. Ackerman and Halverson, C. A., “Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use”, Computer Supported Cooperative Work (CSCW) Journal, vol. 13, pp. 155–189, 2004. (357.28 KB)
2003
C. A. Halverson and Ackerman, M. S., “"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–. (1.09 MB)
2000
M. S. Ackerman and Halverson, C. A., “Reexamining Organizational Memory”, Communications of the ACM, vol. 43, pp. 58–64, 2000. (97.89 KB)
1999
M. S. Ackerman and Halverson, C. A., “Organizational memory: processes, boundary objects, and trajectories”, in Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32), 1999, p. 12–pp. (220.77 KB)

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