The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

SocialWorlds Publications

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C. A. Halverson, Erickson, T., and Ackerman, M. S., “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313.

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C. A. Halverson and Ackerman, M. S., “"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–.

(1.09 MB)