K. K. Nam and Ackerman, M. S., “Arkose: Reusing Informal Information in Online Communities”, in ACM Group 2007 Conference, 2007.

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J. Zhang, Ackerman, M. S., Adamic, L. A., and Nam, K. K., “QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities”, in Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST'07), 2007, pp. 111–114.

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K. K. Nam, Ackerman, M. S., and Adamic, L. A., “Questions in, Knowledge iN? A study of Naver’s Question Answering Community”, in ACM Conference on Human Factors in Computing Systems (CHI’09), 2009.

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