The trouble with social computing systems research

TitleThe trouble with social computing systems research
Publication TypeConference Paper
Year of Publication2011
AuthorsBernstein, MS, Ackerman, MS, Chi, EH, Miller, RC
Conference NameProceedings of the 2011 annual conference on Human factors in computing systems, extended abstracts (CHI EA ’11)
Date Published5/2011
Keywordsevaluation, social computing, systems research

Social computing has led to an explosion of research in understanding users, and it has the potential to similarly revolutionize systems research. However, the number of papers designing and building new sociotechnical systems has not kept pace. We analyze challenges facing social computing systems research, ranging from misaligned methodological incentives, evaluation expectations, double standards, and relevance compared to industry. We suggest improvements for the community to consider so that we can chart the future of our field.