TY - JOUR T1 - Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support JF - Computer Supported Cooperative Work: The Journal of Collaborative Computing Y1 - 2007 A1 - Wayne G Lutters A1 - Mark S. Ackerman KW - boundary objects KW - collaborative work KW - expertise sharing KW - high reliability organizations KW - hotlines KW - information reuse KW - knowledge sharing KW - organizational memory KW - safety KW - service engineering KW - technical support AB -

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.

VL - 16 UR - Complete IS - 3 ER -