TY - JOUR T1 - Beyond concern: Understanding net users' attitudes about online privacy JF - The Internet upheaval: raising questions, seeking answers in communications policy Y1 - 2000 A1 - Cranor, Lorrie Faith A1 - Reagle, Joseph A1 - Mark S. Ackerman KW - net users KW - online environment KW - online privacy KW - personal information KW - privacy KW - survey AB -

Over the past decade, numerous surveys conducted around the world have found consistently high levels of concern about privacy. The more recent studies have found that this concern is as prevalent in the online environment as it is for physical-world interactions. For example, Westin (Harris 1998) found 81% of Net users are concerned about threats to their privacy while online. While many studies have measured the magnitude of privacy concerns, it is still critical to study the concern in detail, especially for the online environment. As Hine and Eve (1998) point out: Despite this wide range of interests in privacy as a topic, we have little idea of the ways in which people in their ordinary lives conceive of privacy and their reactions to the collection and use of personal information (Hine and Eve 1998, 253) With this study, we have tried to better understand the nature of online privacy concerns.

UR - Complete-New ER - TY - CONF T1 - Privacy in e-Commerce: Examining User Scenarios and Privacy Preferences T2 - Proceedings of the 1st ACM Conference on Electronic Commerce (EC'99) Y1 - 1999 A1 - Mark S. Ackerman A1 - Cranor, Lorrie Faith A1 - Reagle, Joseph KW - electronic commerce KW - platform for privacy preferences KW - privacy KW - privacy protocols KW - user survey KW - World Wide Web AB -

Privacy is a necessary concern in electronic commerce. It is difficult, if not impossible, to complete a transaction without revealing some personal data – a shipping address, billing information, or product preference. Users may be unwilling to provide this necessary information or even to browse online if they believe their privacy is invaded or threatened. Fortunately, there are technologies to help users protect their privacy. P3P (Platform for Privacy Preferences Project) from the World Wide Web Consortium is one such technology. However, there is a need to know more about the range of user concerns and preferences about privacy in order to build usable and effective interface mechanisms for P3P and other privacy technologies. Accordingly, we conducted a survey of 381 U.S. Net users, detailing a range of commerce scenarios and examining the participants' concerns and preferences about privacy. This paper presents both the findings from that study as well as their design implications

JF - Proceedings of the 1st ACM Conference on Electronic Commerce (EC'99) UR - Complete ER -