TY - JOUR T1 - Sharing Knowledge and Expertise: The CSCW View of Knowledge Management JF - Computer Supported Cooperative Work (CSCW) Journal Y1 - 2013 A1 - Mark S. Ackerman A1 - Juri Dachtera A1 - Pipek, Volkmar A1 - Wulf, Volker KW - collective intelligence KW - cscw KW - expertise finding KW - expertise sharing KW - information access KW - knowledge sharing KW - QA AB -

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ’generations’ of research: an ’object-centric’ and a ’people-centric’ view. We also survey the challenges and opportunities ahead.

VL - 22 UR - Complete ER -