TY - CONF T1 - Co-constructing Family Memory: Understanding the Intergenerational Practices of Passing on Family Stories T2 - Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'18) Y1 - 2018 A1 - Jones, Jasmine A1 - Mark S. Ackerman KW - memory; family; family memory; family stories; storytelling; intergenerational; digital memento; collective memory; AB -

Sharing family stories is an integral aspect of how families remember together and build a sense of connection. Yet, when generations in families are separated by large geographic and temporal distances, the everyday taken-forgranted processes of sharing family stories shift from conversational to mediated forms. To inform HCI research and practice in mediating family stories, we contribute an account of the co-constructive intergenerational social practices enacted to co-construct and interpret family stories. These practices demonstrate the agency of both storytellers and listeners as they work to discover, decipher, and reconstruct family stories. We close by drawing insights from this setting to frame key design challenges for multi-lifespan information systems mediating asynchronous, asymmetric, co-constructive and socially weighted information sharing interactions.

JF - Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'18) ER - TY - CONF T1 - KidKeeper: Design for Capturing Audio Mementos of Everyday Life for Parents of Young Children T2 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing Y1 - 2017 A1 - Jones, Jasmine A1 - Merritt, David A1 - Ackerman, Mark S. KW - audio KW - candid KW - capture KW - children KW - curation KW - digital memento KW - family memory KW - memorabilia KW - memory artifact KW - parents KW - tangible AB -

Children grow up fast. Many parents want to capture the candid, fleeting moments of their young children's lives to treasure later, but these moments are difficult to anticipate and to capture without disruption. Current technologies to address this are limited to indiscriminately capturing everything, or are dependent on parents' presence and prescience to initiate capture and manually record the moment. To address these limitations, we introduce KidKeeper, a toy-like system to capture, select, and deliver everyday family memories with minimal effort and disruption to family life. It uses an innovative approach to capture that we call "integrated capture," that combines previous attempts to continuously capture family memories with the practice-oriented approach of "unremarkable computing" to embed capture capabilities unobtrusively into everyday activities. In our study, we explore how technologies like KidKeeper mediate and align the different interests and values of various family members, namely parents who want precious moments and children who want to play, towards accomplishing a family goal to capture memories of everyday life.

JF - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing SN - 978-1-4503-4335-0 UR - Complete ER - TY - CONF T1 - Kurator: Using The Crowd to Help Families With Personal Curation Tasks T2 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing Y1 - 2017 A1 - Merritt, David A1 - Jones, Jasmine A1 - Ackerman, Mark S. A1 - Lasecki, Walter S. KW - crowdsourcing KW - curation KW - digital audio KW - digital curation KW - hybrid intelligence KW - mixed-expertise KW - personal curation AB -

People capture photos, audio recordings, video, and more on a daily basis, but organizing all these digital artifacts quickly becomes a daunting task. Automated solutions struggle to help us manage this data because they cannot understand its meaning. In this paper, we introduce Kurator, a hybrid intelligence system leveraging mixed-expertise crowds to help families curate their personal digital content. Kurator produces a refined set of content via a combination of automated systems able to scale to large data sets and human crowds able to understand the data. Our results with 5 families show that Kurator can reduce the amount of effort needed to find meaningful memories within a large collection. This work also suggests that crowdsourcing can be used effectively even in domains where personal preference is key to accurately solving the task.

JF - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing UR - Complete ER - TY - CONF T1 - Curating an Infinite Basement: Understanding How People Manage Collections of Sentimental Artifacts T2 - Proceedings of the 19th International Conference on Supporting Group Work Y1 - 2016 A1 - Jones, Jasmine A1 - Ackerman, Mark S. KW - collection management KW - curation KW - digital curation KW - digital memento KW - family memory KW - memorabilia KW - memory artifacts KW - pervasive computing KW - sentimental artifacts KW - ubicomp AB -

Valuable memories are increasingly captured and stored as digital artifacts. However, as people amass these digital mementos, their collections are rarely curated, due to the volume of content, the effort involved, and a general lack of motivation, which can result in important artifacts being obscured and forgotten in an accumulation of content over time. Our study aims to better understand the challenges and goals of people dealing with large collections, and to provide insight into how people select and pay attention to large collections of digital mementos. We conducted an interpretivist analysis of forum data from UnclutterNow.com, where participants discussed issues they face in curating the sentimental artifacts in their homes. We uncovered a number of social, temporal, and spatial affordances and concerns that influence the ways that people curate their memories, and discuss how curation is closely tied to how people use storage and display in their home. In our study, we drew out and unpack "curation regimes" as patterns that people enact to focus the attention they are able to pay to the artifacts in their collections. We close with a discussion of the design opportunities for memory artifacts, which support and facilitate the curatorial processes of users managing digital mementos in everyday life.

JF - Proceedings of the 19th International Conference on Supporting Group Work UR - Complete ER - TY - CONF T1 - Transition and Reflection in the Use of Health Information: The Case of Pediatric Bone Marrow Transplant Caregivers T2 - Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW'15) Y1 - 2015 A1 - Elizabeth Kaziunas A1 - Ayse G Büyüktür A1 - Jones, Jasmine A1 - Choi, Sung W A1 - David A Hanauer A1 - Mark S. Ackerman KW - caregiver KW - caregiving KW - emotional work KW - health and wellness KW - health informatics KW - health information KW - healthcare technology KW - interactional work KW - medication informatics KW - patient information KW - patients KW - pediatric KW - reflection KW - reflecton work KW - social worlds KW - work AB -

The impact of health information on caregivers is of increasing interest to HCI/CSCW in designing systems to support the social and emotional dimensions of managing health. Drawing on an interview study, as well as corroborating data including a multi-year ethnography, we detail the practices of caregivers (particularly parents) in a bone marrow transplant (BMT) center. We examine the interconnections between information and emotion work performed by caregivers through a liminal lens, highlighting the BMT experience as a time of transition and reflection in which caregivers must quickly adapt to the new social world of the hospital and learn to manage a wide range of patient needs. The transition from parent to 'caregiver' is challenging, placing additional emotional burdens on the intensive information work for managing BMT. As a time of reflection, the BMT experience also provides an occasion for generative thinking and alternative approaches to health management. Our study findings call for health systems that reflect a design paradigm focused on 'transforming lives' rather than 'transferring information.'

JF - Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW'15) PB - ACM UR - Complete ER -