TY - CONF T1 - Doctors and Psychosocial Information: Records and Reuse in Inpatient Care T2 - Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’10) Y1 - 2010 A1 - Xiaomu Zhou A1 - Mark S. Ackerman A1 - Kai Zheng KW - EHR KW - electronic patient records KW - health informaticshealth informatics KW - information access KW - information reuse KW - medical information KW - medical records KW - organizational memory KW - physician information needs KW - psychosocial information AB -

We conducted a field-based study at a large teaching hospital to examine doctors’ use and documentation of patient care information, with a special focus on a patient’s psychosocial information. We were particularly interested in the gaps between the medical work and any representations of the patient. The paper describes how doctors record this information for immediate and long-term use. We found that doctors documented a considerable amount of psychosocial information in their electronic health records (EHR) system. Yet, we also observed that such information was recorded selectively, and a medicalized view-point is a key contributing factor. Our study shows how missing or problematic representations of a patient affect work activities and patient care. We accordingly suggest that EHR systems could be made more usable and useful in the long run, by supporting both representations of medical processes and of patients.

JF - Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’10) UR - Complete ER -