Definitional and contextual issues in organizational and group memories

TitleDefinitional and contextual issues in organizational and group memories
Publication TypeJournal Article
Year of Publication1996
AuthorsAckerman, MS
JournalInformation Technology & People
KeywordsAnswer Garden, context, organizational memory, organizations

Organizations are looking to augment their memories through information technologies. Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on. This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. Two major issues in the implementation of such systems are examined: (1) the gap between the idealized definition of organizational memory and the constrained realities of organizational life, and (2) the effects of reducing contextual information in computer-based memory