Augmenting the Organizational Memory: A Field Study of Answer Garden

TitleAugmenting the Organizational Memory: A Field Study of Answer Garden
Publication TypeConference Paper
Year of Publication1994
AuthorsAckerman, MS
Conference NameProceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94)
Date Published11/1994
Keywordscollaborative help, collective help, corporate memory, expertise sharing, group memory, information access, information retrieval, information systems, knowledge sharing, organizational memory

A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.