Answer Garden 2: Merging Organizational Memory with Collaborative Help

TitleAnswer Garden 2: Merging Organizational Memory with Collaborative Help
Publication TypeConference Paper
Year of Publication1996
AuthorsAckerman, MS, McDonald, DW
Conference NameProceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96)
Date Published11/1996
KeywordsCMC, collaborative help, community memory, computer-mediated communications, corporate memory, expertise sharing, group memory, help, information access, information refining, information retrieval, information systems, knowledge sharing, organizational memory

This research examines a collaborative solution to a common problem, that of providing help to distributed users. The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications. After describing the need for Answer Garden 2’s functionality, we describe the architecture of the system and two underlying systems, the Cafe ConstructionKit and Collaborative Refinery. We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system