TY - CONF T1 - Augmenting the Organizational Memory: A Field Study of Answer Garden T2 - Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94) Y1 - 1994 A1 - Mark S. Ackerman KW - collaborative help KW - collective help KW - corporate memory KW - expertise sharing KW - group memory KW - information access KW - information retrieval KW - information systems KW - knowledge sharing KW - organizational memory AB -

A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.

JF - Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94) UR - Complete ER -