TY - CONF T1 - Answer Garden 2: Merging Organizational Memory with Collaborative Help T2 - Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96) Y1 - 1996 A1 - Mark S. Ackerman A1 - McDonald, David W. KW - CMC KW - collaborative help KW - community memory KW - computer-mediated communications KW - corporate memory KW - expertise sharing KW - group memory KW - help KW - information access KW - information refining KW - information retrieval KW - information systems KW - knowledge sharing KW - organizational memory AB -

This research examines a collaborative solution to a common problem, that of providing help to distributed users. The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications. After describing the need for Answer Garden 2’s functionality, we describe the architecture of the system and two underlying systems, the Cafe ConstructionKit and Collaborative Refinery. We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system

JF - Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96) UR - Complete ER -